What devices are compatible with SmartFeeder?
easyFeed App is compatible with iOS 7.0 and above and Android 4.4 and above.
What WI-FI is compatible with easyFeed App?
The easyFeed device is only compatible with the standard 2.4Ghz network.
How long is the warranty?
We provide a 12-month warranty for every easyFeed unit. You may register your warranty here:
What are the dimensions of an easyFeed?
The dimension of an easyFeed is 408 x 468 x 439mm.
How much does an easyFeed weigh?
It weighs about 6.5kg.
How long is the battery life for the easyFeed?
The backup battery can last about 5 days with a 10-feed schedule per day. This could vary based on different brands of battery.
Does easyFeed come with a UK or Euro plug too?
Every easyFeed comes with a standard US plug.
Will it slide around on the ground?
No, there are rubber feet beneath the feeder to ensure a better grip to the ground.
How much food can I put into the food tray?
The food tray can hold 3-4cups of food.
What is the minimum amount of food I can dispense to my pet?
The minimum to be dispersed is 0.04 cups. This may vary based on your kibble size.
What dry food size is recommended?
We recommended of dry food size of 1cm and below.
What size dogs and cats are compatible with easyFeed?
easyFeed is good for small to middle-sized dogs. It could work on large dogs too, depending on the breed and mouth size.
Why are the LED numbers flashing?
The top LED number represents the Food Hopper weight. When the numbers flash, it indicates that the Food Hopper level is low (<5g).
Can I turn off the LED lights?
Unfortunately the lights cannot be turned off for this current version. The lights serve as indicators for the status of the machine.
How do I charge easyFeed?
Using the AC Adapter, you can charge easyFeed by plugging up the back of the feeder directly into a charging outlet (Input: AC100V - 240V).
How do I clean my easyFeed?
The food hopper, water storage container, food tray and water tray are all removable for cleaning. All remaining parts of the easyFeed should be wiped down with a damp rag or cloth.
Please ensure that there is no food in the hopper left before you remove it for cleaning. Also, in order to remove the water tray, you will have to lift the water storage container slightly.
I have two dogs. Can I feed them using the same easyFeed machine?
One easyFeed should be ideally catered to one pet as the health analyser will calculate based on that pet's consumption.
Will my dog be able to press the Manual Feed Button on easyFeed to feed himself?
The manual feed button is designed at the bottom curve of the feeder on the left side so it is harder for pets to reach it. Even if your pet is able to reach their paw in, it requires a long hold of several seconds on the button before the food can be dispensed. Therefore, it is quite difficult for the dog to set off the manual feeding function on its own.
To be safe, it is advised that you do not use the manual feeding button in the presence of your pet.
What do the lights on the LED panel mean?
From the top to the bottom:
Low Water Alert (green light): If water level in the storage tank is above a certain point, green light remains on. If it falls below, the green light will flicker.
Wifi connection (blue light): If Wi-Fi is connected, blue light will light up and remain on. If Wi-Fi is disconnected, the red light will appear.
Hopper Weight Display: The number indicates the weight in Food Hopper in grams.
Food Tray Weight Display: The number indicates the weight in Food Tray in grams.
What if my Wi-Fi goes out, will my pet get fed?
Yes it will! easyFeed is designed with a memory storage that ensures that scheduled feedings continue to work in the event your Wi-Fi goes out. As long as there is Wi-Fi during the time you set a feeding schedule on the easyFeed App, your schedule will be stored within the feeder itself, and not on the internet.
However, if your Wi-Fi network is down you will not be able to stream a live view from the webcam or receive any notifications transmitted from the feeder until your Wi-Fi is back up again. Rest assured, our App will inform you when your easyFeed is offline!
Can I add two different types of food in the hopper?
No, it is recommended that only one food type should be used, unless your pet is undergoing the food transition program as guided by our "Food Transition Program" on the App.
How accurate is the food dispenser?
The food dispenser has an accuracy of +/- 10% with 50g and above. The fluctuation is dependent on the food size. Smaller food size may result in more food dispensed then expected and vice versa for bigger-sized food. We recommend that you test the feeder with your food and the in-built weighing scale first to get an idea of the accuracy level before you go for scheduled feedings. You can use the weight of the food displayed on the home page to assist you.
How many different feeding schedules will I be able to set?
You will be able to set a maximum of 10 feeding schedules a day.
What if there is a power outage?
When a power outage occurs, the app will receive a notification indicating "easyFeed is offline". Scheduled feedings will continue to work as your schedule will be stored within the feeder's memory itself, and not on the internet.
How long does the backup battery last?
The backup can last for approximately 4 days!
How do I train my pet to get used to their easyFeed?
If you have a timid pet, it is recommended that you spend some time with them getting them used to the sound and the smell. You may try the following method:
- Set a voice recording for your time feedings.
- During training, play the voice recording on the app to let your pet recognize the sound, and then make easyFeed dispense food by tapping on the dog bone icon on the App.
- Repeat this process until your pet is able recognize the sound from afar and wait for its food!
I purchased my easyFeed for another person. How do I unbind the machine from my easyFeed account?
In order for a new account to be linked to the same easyFeed machine, the machine has to completely unbind from the original account. You need to log into the original account and unbind the machine under the tab "Device List" in the side menu. Select the correct machine ID and select “unbind”. Once it is unbounded, you can now bind a different account to the machine.
How does easyFeed connect to with the easyFeed Mobile app?
Once you have installed the the “gosh! easyFeed” app on your phone, launch it and sign up an account. After which, you will be given step-by-step instructions to connect your easyFeed machine to your phone and home Wi-Fi.
Step 1: Ensure that easyFeed is switched on. Tap ‘next’ on the app.
Step 2: Press the left button on the side of the machine that shows WF. You should hear a beep sound. Moments later, you will hear a voice from the machine that says "easyFeed ready to pair your smart device". Tap ‘next’ on the app.
Step 3: Enter in your home Wi-Fi details on the app and tap ‘next’.
Step 4: The app will automatically search for the machine's ID.
Step 5: Once the machine ID appears on your screen, tap it and you can now start creating your pet profile!
How can my family members access the same machine using their own phones?
In order to access the same machine, you have to use the same account used to bind the machine.
- If the account was registered using email and password, simply use the same email and password to access.
- If the account was registered via Facebook, on the other phone select “Log In with Facebook”. You will see Facebook’s third party login page. Select “Log In with Phone Number or Email address”. Log in with the Facebook account used to register your easyFeed and you will be brought to the home page
- If the account was registered via Amazon, on the other phone select “Log In with Amazon”. You will see Amazon’s third party login page. Log in with the Amazon account used to register your easyFeed and you will be brought to the home page.
- If the account was registered via Wechat, on the other phone select “Log In with Wecaht”. You will be brought to the Wechat App or webpage. Log in with your Wechat account used to register your easyFeed.
What if my Wi-Fi network does not have a password?
When you are at the network page on the app, just tap “Next” without keying in a password!
How can I check my scheduled feedings?
The home page of the App displays the next feeding time. You can also tap on "Edit Feeding Times" on the home page to view all your scheduled feedings and edit them if you wish.
How do I change my dog's photo?
In the side menu, you can tap on "Pet Profile". You can tap on the display photo of your pet to change it.
What if I want to change my Home Wi-Fi settings?
In the side menu, simply tap on "Wi-Fi Settings". You can key in your new Wi-Fi network ID and password and tap "Update".
Why does my online/offline status not reflect on the app?
Sometimes the server may experience some delay. Simply log out of your account and log in again. You should see an updated status!
How many easyFeed devices can be linked to 1 easyFeed account?
You can connect as many easyFeed devices as you want to one easyFeed account. Please note that one easyFeed should be catered to one pet. In order to add a device, you can go to "Add/Edit Pet Profile" in the side menu.
How many smart devices can connect to easyFeed?
There is no limit to this. If multiple family members wish to gain access to the same machine, they can log in via the same account. The easyFeed App allows multiple users to be logged into the same account at the same time, however one user can only use the webcam function at any one time.
How do I access the same easyFeed with another phone?
You just have to log in using the same account details that is used to connect to the easyFeed machine. The account can be an email address, Facebook, WeChat or Amazon. But do note that 1 machine should only be connected to 1 account.
Can more than one user activate remote feeding on one easyFeed at the same time?
Nope! Only one user is able to control the remote feeding at any one time.
Can multiple users view the webcam at the same time?
The easyFeed allows only 1 viewer to access the webcam at any one time.
How many easyFeed devices can be linked to 1 easyFeed account?
There is a limit of 20 easyFeed devices.
How do I schedule an automatic feed?
On the home page, you can tap on "Edit Feeding Times" to add a scheduled feed. easyFeed will automatically feed based on your selected time and amount.
How do I edit my pet information?
In the side menu, you can select "Add/Edit Pet Profile" to view your pet profile. Tap on the pencil icon on the top right hand corner to edit pet profile information.
How does the Food Transition Program work?
You can tap on the rightmost "Meal Prep" icon at the bottom panel of the App. Then tap on the upper right hand edit button to go to "Edit Meal Prep" page. Tap on "Setup Food Transition Program" and you will see a page that provides a guide to the right food mix and schedule for food transition. You may adjust the food mix percentages or the time schedule manually if you wish.
How Do I Update my Food Selection on the App?
You can go to the side menu and select "Food Setup". Tap on "Brand" and then "search brands" to select from a list of popular food brands in our database. If you do not find your food brand in our list, you can manually key in the information found in your food label under "Manual setup".
If it is a different food brand, please ensure that you have re-filled the hopper with the new food before you update the Food selection information. The App will calculate calories based on the new food brand data.
Why am I not receiving any notifications?
You may have disabled your notifications in your phone settings. Do ensure that you have enabled it to receive reminders and alerts from easyFeed app!
How do I give a snack to my dog?
You can tap on the "dog bone" icon on the home page to set the amount you wish to remotely feed your dog. You may also turn on the webcam to see if your dog is nearby before tapping on the same dog bone icon in the top panel to feed your dog.
How Do I manage multiple easyFeed From a Single Account
On the home page, you can also slide left and right to view different easyFeed profiles. One easyFeed device is tied to one pet profile. Any changes to settings will be applied to the easyFeed profile on the home page.
How do I get notified when pet has been fed?
By default, you will receive a notification when pet has been fed. If you wish to turn it off at some point, you can go to "Notifications" in the side menu and toggle off the notification that says "During Feeding Time".
When I add more food into the food hopper, does the app show the increase in weight immediately?
The app refreshes every 10 seconds. For e.g., Food tray and Food hopper weight will update every 10s on the app. However, if our server is experiencing high traffic volume, the refreshing might take slightly longer! If the change in weight still does not reflect, simply re-launch your app and try again.
I have trouble connecting my router to easyFeed.
Double check your network name and password are keyed in correctly. They are case sensitive.
Ensure that your Home Wi-Fi is not operating on a 5GHz network. The gosh! easyFeed only operates under the standard 2.4Ghz net work.
Please check to see if you have any firewalls activated, or if you have a hidden SSID.
If you have tried these steps and you still are experiencing trouble connecting your easyFeed and Router, please contact Customer Support here: firstname.lastname@example.org.
The machine is able to connect to the Wi-Fi but my app is unable to search for the machine ID.
The first time binding to the machine takes longer than usual, or even a couple of times. You can try to restart the power and try again. Once you hear “Wi-Fi ready to pair your smart device”, you can key in your Wi-Fi details and search for the ID.
If you are still unable to find the ID after a few tries, the machine could have gone into AP mode (a troubleshooting mode), which prevents you from setting up the machine normally. To know if it is in this mode, switch off and on the machine again. Wait for it to say “Welcome to use easyFeed”, and moments later the machine will either say “Wi-Fi ready to pair your smart device” or “Wi-Fi AP mode”. The latter is the wrong mode. Another way to tell is also if the LED panel shows a constant red light. See more in the next question.
My machine says “Wi-Fi AP mode”? What should I do?
The Wi-Fi AP mode is a troubleshooting mode which prevents you from setting up the machine normally. You have to revert the machine back to the original mode where the machine says “Wi-Fi ready to pair your smart device.”
Steps to revert back to normal mode:
1. Switch off and on the machine again.
2. Wait for machine to say “Welcome to use easyFeed”. Do not press anything. After a short while, the machine will either say “Wi-Fi AP mode”. There is also a constant red light on the LED panel.
3. Double press the WF button quickly, you should hear two quick beep sounds. Moments later, the machine will say “Wi-Fi ready to pair your smart device.”
4. After this, key in your Wi-Fi password on the app and tap next. The app will search for the ID.
5. If the ID still does not appear, restart the machine and try again. You may need to try 1-2 times. Please note that you should only press the WF button ONCE to activate Wi-Fi pairing signal as stated in the second step of the setup on the app.
If you have tried these steps and you still are experiencing trouble finding the machine ID, please contact Customer Support here: email@example.com.
My Food hopper and Food tray weight balance does not reflect on the app. Why?
It is likely that your easyFeed is offline. You should see a “offline” status on the home page of the app. Please restart the feeder and wait for it to say “Welcome to use easyFeed”. After which, it will say “Wi-Fi pairing succeeded” and there will be a blue light on the LED panel, indicating that it is connected to the Wi-Fi.
Close the easyFeed app and re-open it again. Within 2 minutes, you should see that it is “online”. If you still do not see an online status, please contact Customer Support here: firstname.lastname@example.org.
I have trouble connecting my router to easyFeed.
Double check your network name and password are keyed in correctly. They are case sensitive.
Ensure that your Home Wi-Fi is not operating on a 5GHz network. easyFeed only operates under the standard 2.4Ghz net work.
Please check to see if you have any firewalls activated.
If you have tried these steps and you still are experiencing trouble connecting your easyFeed and Router, please contact Customer Support.
Why am I Getting numerous "easyFeed is Offline" Warnings?
There could be several reasons:
- The Home Wi-Fi network is unable to connect to easyFeed
- easyFeed might be turned off
- Power supply to easyFeed might be cut off.
I am using another phone to link to the easyFeed machine. But it does not appear in the device list when I search for devices. What do I do?
If you are using a brand new account to bind to the machine, it could be because the machine is still linked to the original account. You need to log into the original account and unbind the machine under the tab "Device List" in the side menu. Once it is unbounded, you can now bind a different account to the machine.
The weight seems to be a little inaccurate. Can I calibrate the machine?
Yes you can!
- Step 1: Ensure that BOTH the food hopper and food tray are empty.
- Step 2: Press and hold the left button on the side of the machine that shows WF until the words "CALIB" starts flashing on the LED panel.
- Step 3: Release the button, and allow the words to flash for about 5 seconds and press the WF button again.
- Step 4: You should see that the figures return to 0000.
Note: Please refrain from calibrating the machine too many times! Over-calibration may cause some interference in the machine, resulting in inaccurate calibration. Should that occur, please contact our customer service.
How is the SmartPult powered?
The SmartPult is powered in two ways. You can either plug in the AC adapter into a charging outlet, or use 6 x C-cell batteries for outdoor play.
Does SmartPult come with any balls?
Yes! Each SmartPult comes with 3 mini tennis balls.
How far do the SmartPult throw the ball?
SmartPult launches at three distances: 3m, 6m and 8m.
What size dogs are suitable to play with SmartPult?
SmartPult uses mini tennis ball, which are suitable for small dogs to medium dogs. Large dogs should play with caution as some large dogs may choke on smaller balls.
Are the SmartPult products covered by a warranty?
Yes, every SmartPult unit is covered with a 12-month warranty.
How long does the SmartPult work on batteries?
Using the 6 x C batteries, SmartPult is able to operate for approximately 100 launches with occasional breaks in between.
How easy is it to train a dog to use the SmartPult?
If your dog loves to play fetch, it is would be pretty easy. There are dogs that got it on the first try!
What size balls do the SmartPult use?
SmartPult uses 50mm mini tennis balls.
What do the lights on the machine signify?
A flickering blue light signifies that your machine is connected to your phone via direct Wi-Fi. You can then control SmartPult using your App.
A constant blue light signifies that your machine is connected to your home Wi-Fi. You can pair SmartPult with your phone via direct Wi-Fi first, and then configure it to connect to Home Wi-Fi under "Wi-Fi Set" in the side menu. This allows your phone to be connected to your Home Wi-Fi but also connected to SmartPult. In this way, you will be able to use the App to control SmartPult and also surf the Internet.
If there is no blue light on the machine, it means that SmartPult is not connected to any phones.
What comes with my SmartPult order?
You will receive three 50mm mini balls, an AC adapter, a funnel, and the SmartPult machine.
How do you clean the SmartPult?
Ensure that the machine is switched off before you start cleaning. You can use a damp cloth to reach into the from the top of the machine and pull the other end out slightly. By pulling the cloth back and forth, you will be able to remove the dirt and slobber from the insides of the tunnel.
Is the SmartPult safe for my dog?
When training your dog to use SmartPult, we recommend that you teach it to stand beside the machine as it prepares to launch. At the highest launch setting (8m), the product can launch the ball at speeds that may injure your dog, especially if they are standing directly in front of the machine. While most dogs are quick learners, it is best to have the first few play sessions supervised by their owner until the dog is fully trained.
Can I still launch balls without the App?
SmartPult is able to operate without the App in the automatic mode! When SmartPult is not connected to your phone, you will see that the blue Wi-Fi light is turned off. You can then simply place balls into the funnel and the machine will automatically launch when it detects an incoming ball. In the automatic mode, after the ball launches, there will be a 5-8 seconds time delay before the treats are dispensed. This gives the dog time to return with the ball and that's when it will be rewarded with treats!
Can I let my dog play with SmartPult on his own?
Yes! As long as your dog has been trained to fetch the ball back to the funnel on its own, you can leave him to hours of non-stop fun!
What happens if I put other types of balls or odd-shaped items into SmartPult?
SmartPult is specially designed to fit our 50mm mini balls. If you have a ball with the right size and a weight similar to our balls, it will be able to launch successfully. For lighter balls of the correct size, the balls will not launch at the standard distances. Furthermore, lighter balls may not be heavy enough to trigger the launch of the balls as the sensor is activated only when the weight of the ball presses onto the small lever in the tunnel. If the ball or item is too small, it might also fall into the gap between the level and the side of the tunnel and get stuck.
My dog slobbers a lot. Is that a problem?
If your dog is a heavy slobber, you may need to wipe off the slobber off the balls from time to time. Balls with slobber will tend to be heavier and may not fly as far. You can choose to set on a higher launch setting if your dog tends to slobber.
Do you need Internet to connect to SmartPult?
Not a must! You can connect to SmartPult directly via Direct Wi-Fi pairing.
How many devices are able to connect to one SmartPult at once? Four devices! However, it only makes sense that at any one time, only one device is able to control the launch settings. Therefore, when one phone sets a launch distance or toggles the automatic mode, the other phones will sync accordingly.
What do I do when the ball does not launch after I place it into the funnel?
This might arise when the sensor in the tunnel does not detect the weight of the ball. Ensure that you place the ball at the top of the funnel and let it roll down into the ball tunnel. By doing that, it presses onto the sensor with its weight and triggers the launch!
My ball is stuck inside the tunnel, help!
If the ball falls to the bottom of the machine beyond the sensor, it will not be able to trigger a launch. However, there is a trick to manually trigger it to launch! This is how it goes- use your right hand to hold the handle of the machine and tilt the machine backwards, at the same time use your left hand to press down lightly onto the sensor and you will hear the motor preparing for launch. Place the machine back down and the ball will launch out!
My treats are stuck. What do I do?
If your treats are stuck, remove the treats drawer and reach a finger to the bottom the treats tunnel to move the treats around and make sure they do not get stuck. After which, you can try to dispense again by tapping "Feed it" on the App.
The best treat sizes to be used with SmartPult is 5-10mm in size. If your treats are larger, make you you break them up before loading into the treats drawer!
Why is SmartPult not responding to my App?
Your SmartPult machine may not be connected to the App! You can verify that by looking at the Wi-Fi light on top of the machine. If the light is flickering blue, it means that it is connected to the App. If there is no light, there is no connection to the App.
My Wi-Fi is switched on but my phone is still unable to detect SmartPult. What should I do?
You will have to reset the machine by using a slim object to press the reset button in the small hole nearest to the funnel.
How long should I dip each paw into easyPaw for?
You just need to dip one to two paws into the swirling water for about 5-8 seconds before lifting it up to dry. It allows you to clean your pet’s paws quickly and without getting your pet all wet!
Does easyPaw really clean my pet's paws?
Yes! It removes dirt that is unreachable by wet wipes. The swirling motion helps to open up the furs and the current will remove any dirt that is lodged in between.
Does easyPaw dry my pet's paws as well?
easyPaw does not have a drying function, however, by dipping 5-8 seconds, you can simply use a paper towel or towel to wipe the paws dry. You may also dry the paws further by using a dryer.
I realized easyPaw comes with a tray. What is it used for?
The great thing is that the tray has multiple uses! You can use it as a food tray to feed your pet while their paws are being washed. Tip: For pets that are afraid of water, you can distract it with food! You may also stow a small towel when you bring easyPaw outdoors.
Must I use the middle plate?
It is definitely not a must to use a middle plate. The middle plate is used to separate the magnetic blade and the pet’s paw. It is also used as a support for pets that can step into the paw washer on their own. However, if you have a small-sized dog, you can remove the plate for a stronger current, and place its paw in to the top of the swirling water.
Will the magnetic blade hurt my pet's paws?
No! We designed it to be contact friendly such that if your pet paws come in contact with it while swirling, there will not be any pain.
How high do you fill the water?
We recommend to filling about half of the container with water.
What about water temperature?
You may use room temperature water. Alternatively, you can boil water and let it cool to a skin-safe temperature for a foot soak!
Can I add disinfectant solution into the water?
Yes! You can add anything like foot soak solutions, disinfectants, anti-bacterial or anti-fungal shampoos, or even saltwater formula into the water for paw hygiene and therapy.
How do I clean easyPaw?
You can bring easyPaw under a tap and rinse it gently. Just ensure that the bottom of the product does not come in contact with water as it houses a battery compartment. You can also remove the middle plate and the magnetic plastic blade to give them a thorough wash.
The magnetic blade moved out of position and makes a very loud noise.
Don't worry! Just switch off the power and re-position the magnet blade and turn on the power again. The blade will spin as per normal.